We guarantee you will be 100% pleased with your Gevalia, or we will refund your money 100%.

Payment Information

To pay by check, money order or to redeem a Gevalia Gift & E-Gift Card, please mail in your order with your preferred payment method to the following address:

Returns & Exchanges

If you are not completely satisfied with your order, call our Customer Service Representatives at 1-800-438-2542, 24 hours a day, 7 days a week, and we will send you a Postage Paid return label.

Shipping Methods

All standard shipment orders placed online will be sent via UPS, with the following exceptions:

Please allow 2 weeks for delivery for standard shipment orders.

For added convenience, we also offer UPS Next Day Delivery and UPS 2nd Day Delivery unless the item is over 30 lbs (heavy weight items will be marked). Unfortunately, shipments to P.O. Box addresses and APO/FPO addresses are restricted and must be handled by the U.S. Post Office.The United States Postal Service has restrictions that prohibit shipments of coffee to certain APO/FPO addresses - click here to see all restricted zip codes

All orders of in-stock merchandise are shipped the next business day. Next Day and 2nd Day delivery orders of in-stock merchandise received by 1:00 P.M. CST are shipped the same day. Please add your shipping charges based on your total purchase amount.

PLEASE NOTE: To ensure quality, certain food items may be shipped separately. Some basket items may be substituted with similar items of equal value, when required. Prices are subject to change.

• Shipments to P.O. Box addresses and APO/FPO addresses will be delivered by the US Post Office.
• Shipments to AK, HI and U.S. Territories will be delivered by USPS Priority Mail.

Shipping Rates

Recommended Holiday Order By Dates

To help determine your delivery method and ensure delivery of your packages prior to the holiday, please refer to the grid below. Please allow one extra week for shipment to P.O. Box addresses, APO/FPO addresses and shipments to AK, HI and U.S. Territories.The United States Postal Service has restrictions that prohibit shipments of coffee to certain APO/FPO addresses - click here to see all restricted zip codes.

Holiday	Date	Standard Ground Cutoff			2nd Day cutoff#	Next Day cutoff#
		East*	Mid West**	West ***
VALENTINE'S DAY	14-FEB-08	5-FEB	4-FEB	1-FEB	12-FEB	13-FEB
EASTER	23-MAR-08	13-MAR	12-MAR	11-MAR	19-MAR	20-MAR
MOTHER'S DAY	11-MAY-08	1-MAY	30-APR	29-APR	7-MAY	8-MAY
FATHER'S DAY	15-JUN-08	5-JUN	4-JUN	3-JUN	11-JUN	12-JUN

# - All cut-off times are EST

* - AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV

** - KS, ND, NE, OK, SD, TX

*** - AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY

State Sales Tax Guide

By law we are required to collect applicable sales taxes on most non-food items in AZ, CA, FL, IL, NJ, NY, PA, TX, and WV. This calculation will be completed by our system after you have entered your shipping information for each order and will be displayed in Step 2 (Billing) of the Checkout Process.

Contact Us

We can be reached via Email, Phone (toll-free), fax or mail.

Internet
Customer service inquiries can be emailed using the link here: Click here

Phone
We are available 24 hours a day and 7 days a week.
Gevalia 1-800-438-2542

Mail
Address for general inquiries is:

Gevalia
Holmparken Square
PO Box 6276
Dover, DE 19905-6276

Address for catalog orders & catalog payments is:

Gevalia
Holmparken Square
PO Box 6275
Dover, DE 19905-6275

Fax
1-302-430-7279

Note: If transmission problems require you to fax twice, please write "Duplicate" on the 2nd transmission.

Gift Wrapping

We will handsomely package your gifts for only $4.95 per item, plus we will enclose a short handwritten gift card with the order. We will also send you a letter acknowledgement that your gift has been sent. Please use the message section on the order form for your gift message.

Gift & E-Gift Cards Personalized gift & e-gift cards are available in the amounts of $25.00, $50.00 , $75.00 or $100.00. With each we include a Gevalia catalog and hand copy a short personal message on a gift card (no more than 70 characters). When ordering by mail, enclose a check or include your credit card number. Indicate appropriate item #: W78 $25.00; W79 $50.00; W80 $75.00; W81 $100.00

Customer Service

Catalog Orders
Customer Service Representatives will be pleased to assist you. If your order contains an item no longer in stock or on back order, Gevalia will contact you through an email, phone call and/or letter explaining the situation.

Gevalia 1-888-438-2542

Member Services
If you have any questions about your scheduled coffee shipments, please call us at 1-800-438-2542.