Gevalia, purveyor of fine European coffees, has been satisfying the tastes of coffee connoisseurs for generations. Built on a tradition of fine craftsmanship encompassing over 140 years, today Gevalia offers more than 40 varieties of coffee and tea. This wide selection allows Gevalia to suit the various personal tastes, moods, and desires of even the world's most discriminating coffee and tea lovers. Gevalia is available in the U.S. at
www.gevalia.com or by calling 1-800-GEVALIA (1-800-438-2542). Coffee and tea connoisseurs can customize and choose which blends, roasts, or origins to order. Each coffee is vacuum-sealed and packed shortly after roasting to ensure the highest standards of quality, and express home delivery makes it easy for Gevalia to be enjoyed as frequently as desired.
How can I contact Gevalia?
What are your billing options?
We accept Visa, Master Card, American Express or Discover. Members of our coffee clubs may also select the option to pay upon receipt of each shipment via personal check or money order.
Does Gevalia collect state tax?
By law we are required to collect applicable sales taxes on most non-food items in AZ, CA, FL, IL, NJ, NY, PA, TX, and WV. This calculation will be completed by our system after you have entered your shipping information for each order.
What is Gevalia's returns & exchanges policy?
All products come with our Satisfaction Guarantee. If for any reason, you are not completely satisfied with Gevalia, simply contact us within 45 days of receipt of the product and we will exchange the product or, if you prefer, refund the charges for the product, less shipping and handling.
How are returns and exchanges handled?
All products come with our Satisfaction Guarantee. If for any reason, you are not completely satisfied with a Gevalia purchase, simply contact us at 1-800-GEVALIA (1-800-438-2542) within 45 days of receiving the product to exchange product or return it for a full refund, less any shipping and handling charges you may have incurred.
How do I determine my shipment frequency?
You can determine your shipment frequency and modify it by managing your account online.
Click here to sign in or create an online account.
How do I display future shipments/suspend accounts?
If for any reason you need to delay your next shipment or suspend your account for a period of time, you may do so online.
Click here to sign in or create an online account. You can also
contact us or call 1-800-GEVALIA (1-800-438-2542).
What are your shipping rates?
Coffee Club Orders
Unless otherwise noted at the time of purchase, all
coffee club orders are subject to a $5.95 shipping charge, regardless of the
quantity of coffee purchased.
If you receive your coffee club shipments at a non-continental address, you are
subject to a $5.00 shipping surcharge. This surcharge applies to shipments to
the following locations:
AS American Samoa
AK Alaska
FM Federated States of Micronesia
GU Guam
HI Hawaii
MH Marshall Islands
MP Northern Mariana Islands
PR Puerto Rico
PW Palau
VI Virgin Islands
This shipment surcharge is not included in your introductory coffee club
shipment.
Non-Club
Coffee and Accessory Orders
Non-club coffee and accessory orders are subject to the following shipping and
handling rates:
Up to $25.00 ............... $6.95
$25.01 to $40.00 ............ $8.95
$40.01 to $55.00 ............ $10.95
$55.01 to $70.00 ........... $12.95
$70.01 to $100.00 ........... $14.95
$100.01 to $150.00 .......... $16.95
$150.01 & above ......... 12% of merchandise Total
2nd Day Air add $8.95 per address.
Next Day Air add $15.95 per address.
Note: No express shipping for items over 30 lbs.
Shipping charges are to one address. Each additional address is $5.95. AK, HI,
and U.S. Territories add $6.95 additional to shipping charges. Please add your
shipping charges based on your total purchase amount. We are unable to ship 2nd
Day or Next Day Air items to P.O., A.P.O. or F.P.O. box addresses.
How do I cancel a Gevalia Program?
If you are unsatisfied with our products or services, you can cancel your membership at
any time by calling 1-800-GEVALIA (1-800-438-2542) or
contacting us online.
If you're considering canceling your membership due to one of the following
reasons, please click on that reason to learn about other options.
Too much coffee
If you find that you have too much coffee, you may
want to adjust the quantity or frequency at which you receive your shipments.
You can do so online.
Click here to sign in or create an online account.
Coffee is too expensive for me
Many of us would like to limit our budget and
still enjoy the benefits of a Gevalia membership. Therefore, we are happy to
offer a solution that allows you to enjoy our products on special days and
occasions. We recommend that you extend the time between shipments or reduce
the number of packages you receive. You can do so online.
Click here to
sign in or create an online account.
Lack of variety or dislike taste
We offer over 40 varieties of coffee and tea and all products come with a
satisfaction guarantee. Our coffees are also recipe tolerant, which means
you can vary your recipe using more or less coffee per cup
to achieve the perfect taste for you.
Permanently moving to another location
If you are in the process of moving, you can provide us with your new address
and place your account on hold until after your move is complete. At that time,
your regularly scheduled shipments will resume, based on the intervals you have
selected. You can do so online. Click here to sign in or create an
online account.
Vacation/Leaving Town Temporarily
If you plan to be away from your residence due to a vacation or a temporary
move, simply provide us with the date when you would like to receive your next
shipment and we will suspend all shipments until that date. On that date, your
regularly scheduled shipments will resume and will continue based on the
intervals you have selected. You can do so online. Click here to sign in
or create an online account.How do I place an order online?
Ordering anything from coffee to baskets is fast and easy. Orders can be made online via
www.gevalia.com or by calling 1-800-GEVALIA (1-800-438-2542).
Will I receive an order confirmation?
Order Confirmations
Upon completion of your online order, we will show you
a confirmation page summarizing your order, including a confirmation number.
You can print this page for your files. We will also send an order confirmation
email with the same summary to the email address noted in your order. At this
time we do not send out shipping confirmation emails.
Items on Back Order
If your order contains an item no longer in stock or
on back order, Gevalia will contact you through an email, phone call and/or
letter explaining the situation.
Can I order a Gevalia gift certificate or have an order gift wrapped?
Gift Certificates
Personalized gift certificates are available in the amounts of $25, $50, &
$100 and can be used to purchase coffee or accessories. Unfortunately, Gevalia
gift certificates cannot be used toward coffee club memberships.
Gift Wrapping
For coffee and accessory purchases that are not part
of a coffee club, you can have your gift items wrapped for $4.95 per item. Each
gift-wrapped package will include a gift card with a hand written note. You
will also receive a letter confirming that your gift has been sent.
How does membership work?
It is our pleasure to invite you to experience Gevalia Kaffe at Home by taking advantage of one of our special introductory offers. If you are pleased with Gevalia Kaffe, do nothing and a standard shipment of four, 1/2 lb. packages (two lbs. total) of the type(s) you originally selected will be shipped to you approximately one month later. You will then receive the same delivery every six weeks, or you can contact us to change the frequency, quantity, and variety of coffee or tea you receive. You can manage your account on-line or call us at 1-800-GEVALIA (1-800-438-2542). If eligible, each year, you will receive a special holiday delivery of Gevalia. You will be notified in advance with details of this special package and its seasonal price. You may cancel any delivery you do not wish to receive.
What are the benefits of membership?
Satisfaction Guarantee
If for any reason, you are not completely satisfied
with Gevalia, simply contact us to cancel your membership or return product
within 45 days for a full refund, minus any shipping and handling charges you
may have incurred.
Convenient Billing
Each shipment is conveniently billed to your credit
card or you may select the option to pay upon receipt of each shipment.
Personal Service & Custom Selection
You control the frequency of shipments, as well as the quantities and varieties
of coffee or tea you receive. You can manage your account online or call us at 1-800-GEVALIA (1-800-438-2542).
No Minimum - No Commitment
Unless otherwise noted during enrollment, there is no minimum purchase and
no obligation to continue as a member of one of our coffee clubs.
You may cancel your membership and stop shipments at anytime by
notifying us by mail or phone or via our website.
Does Gevalia offer Corporate Sales?
For corporate sales and office coffee service,
click here.
How do I register and ⁄ or manage my account online?
Visit
Gevalia.com to register and manage your Gevalia
account, including your membership in one of our clubs and your accessory or
individual coffee orders..
After you register online, you can:
* Review your current account information
* Check to see when your next shipment is scheduled
* Make changes to your selection of coffee or tea
* Make changes to the frequency of your shipments
* Set up credit card billing or change method of payment
* Change your address
* Suspend your account
* And more