Frequently Asked Questions

About Us

Who are we?
Gevalia, purveyor of fine European coffees, has been satisfying the tastes of coffee connoisseurs for generations. Built on a tradition of fine craftsmanship encompassing over 150 years, today Gevalia offers you more than 40 varieties of coffee and tea. This wide selection allows Gevalia to suit the various personal tastes, moods, and desires of even the world's most discriminating coffee and tea lovers. Gevalia is available in the U.S. at www.gevalia.com or by calling 1-800-GEVALIA (1-800-438-2542). Coffee and tea connoisseurs can explore, customize and choose which blends, roasts, or origins to order. Each coffee is vacuum-sealed and packed shortly after roasting to ensure the highest standards of quality, and express home delivery makes it easy for Gevalia to be enjoyed as frequently as desired.

How can I contact Gevalia?
To learn how to contact us, click here.


Placing an order

How do I place an order?
Ordering anything from coffee to gift baskets is fast and easy. Orders can be placed online at www.gevalia.com or by calling 1-800-GEVALIA (1-800-438-2542).

Will I receive an order confirmation?
Upon completion of your online order, we will show you a confirmation page summarizing your order, including a confirmation number. Please feel free to print this page for your files. We will also send an order confirmation via email with the same summary to the email address noted in your order.

What happens if I order an item that is out of stock?
If your order contains an item no longer in stock or on back order, Gevalia will split your shipment and send the back ordered items as soon as they are available. You'll first receive a partial shipment of those items that are available, followed by your back ordered items. You will not be charged additional shipping and handling for any split shipment due to items being on back order.

Can I have my order gift-wrapped?
For coffee and accessory purchases that are not part of an Auto Delivery order, you can have your gift items wrapped for $5.95 per item. You will also receive a letter confirming that your gift has been sent.


Product Availability

Why are you discontinuing my favorite item(s)?
Unfortunately, we must discontinue items from our Collection from time to time. Discontinuations are due to low selling volume or considerations with sourcing the most exquisite beans. We're sorry if your favorite Gevalia blend is no longer available. Our team of coffee experts have put careful thought to alternative varieties we think you’ll love. To select a different variety from our rich, never bitter collection of exquisite coffees, go to the ‘My Account’ page and update your product selection or call 1-800-GEVALIA (1-800-438-2542) for recommendations.


Café Style Beverage Product Availability

Why are these products not available online?
Our online system is unable to process orders for delicious café style beverages at this time. We appreciate you being such a fan of our delicious beverages and we are sorry for any inconvenience this may cause. You can still find these items in the coffee aisle at your local retailer. Click here for our Product Locator. For all the latest product news, check back in with us at Gevalia.com.

How long will products be unavailable?
Unfortunately, we're still working through the issue and are not able to provide an exact date of when our online systems will be able to process orders for our delicious café style beverages.

Why can't I order now so it ships as soon as it becomes available?
Our inability to process single serve orders online at this time also means we are unable to accept and process back-orders. Please check back in with us at Gevalia.com for the latest news.

 

Shipping & Delivery

Do you offer Express Shipping?
For added convenience, we offer Next Day and 2nd Day delivery on all orders. Shipments to P.O. Box addresses and APO/FPO addresses are restricted and must be handled by the U.S. Post Office.

What are your shipping rates?
Click here to visit our Shipping Rates page.

What are the shipping charges for Auto Delivery orders?
Unless otherwise noted at the time of purchase, all Auto Delivery orders are subject to a $5.95 shipping charge for Standard shipping, regardless of the quantity of coffee purchased. Standard Shipping rates are subject to promotional savings/offers and may change accordingly.

What are the holiday shipping dates?
Click here to visit our Holiday Shipping Dates page.


Payment

What are your payment options?
We accept Visa, Mastercard, American Express or Discover.

Does Gevalia collect state tax?
By law we are required to collect applicable sales taxes on most non-food items in AZ, CA, FL, GA, IL, KS, KY, MA, MN, NE, NJ, NY, OH, PA, TX, VA, WI and WV. This calculation will be completed by our system after you have entered your shipping information for each order.

Can I use more than one gift certificate to pay for my order?
Yes. On the Payment page in Checkout, simply enter the code and click "Apply" after each one.


Returns & Exchanges

What is Gevalia's returns & exchanges policy?

For Online Gevalia Purchases
All products come with our Satisfaction Guarantee. If for any reason, you are not completely satisfied with a Gevalia purchase, simply contact us at 1-800-GEVALIA (1-800-438-2542) within 45 days of receiving the product to exchange it or return it for a full refund, less any shipping and handling charges you may have incurred.

For In-Store Gevalia Purchases
If for any reason, you are not completely satisfied with a Gevalia purchase, simply contact us at 1-800-GEVALIA (1-800-438-2542) to speak to a Customer Service Representative. Please have your package available when you call.


Registering & Managing Account Online

How do I register and/or manage my account online?
Visit Gevalia.com and go to My Account to register and manage your Gevalia account, including Auto Delivery orders.
After you register onine, you can:

  • Review your current account information
  • Check to see when your next shipment is scheduled
  • Make changes to your selection of coffee or tea
  • Make changes to the frequency of your shipments
  • Set up credit card billing or change method of payment
  • Change your address
  • Suspend or cancel your Auto Delivery orders
  • And more

 


Auto Delivery

What is Auto Delivery?
Auto Delivery is a convenient shipping service that allows you to have Gevalia coffees and teas delivered to your doorstep on a regular schedule that you determine.

How do I create an Auto Delivery order?
Simply select the Auto Delivery option on a product page, then select the desired shipment frequency with which you would like to receive your Auto Delivery shipments. Your credit card will only be charged with each reoccurring Auto Delivery shipment at the time of shipment. Note: Auto Delivery requires a minimum of two (2) boxes (1lb.) from our year-round selections per order.

What are the shipping charges for Auto Delivery orders?
Unless otherwise noted at the time of purchase, all Auto Delivery orders are subject to a $5.95 shipping charge for Standard shipping, regardless of the quantity of coffee purchased. This charge is subject to change.

How do I change or cancel an Auto Delivery order?
You may change or cancel an Auto Delivery order at any time. Just log into My Account and click on the Auto Delivery Orders link under Your Orders, then select the Auto Delivery order you would like to change or cancel. You can remove individual coffees or teas from your order or any upcoming shipment (as long as you maintain the two-box Auto Delivery minimum), change the frequency of Auto Delivery shipments, and change the ship date. (Changing the ship date will reset your default date for Auto Delivery intervals.)

Can I suspend an Auto Delivery order while I'm on vacation?
If you plan to be away from your residence due to a vacation or a temporary move, simply log into My Account and provide us with the date when you would like to receive your next shipment. On that date, your regularly scheduled shipments will resume and will continue based on the intervals you have selected.

I'm moving; can I have my Auto Delivery order sent to my new address?
If you are in the process of moving, you can log into My Account, provide us with your new address and place your account on hold until after your move is complete. At that time, your regularly scheduled shipments will resume, based on the intervals you have selected.