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An Important Update for our check-paying auto delivery customers 

Please note – the information below applies only to customers currently paying for their auto-delivery account by check. If you currently pay by credit card, or are a new customer, this change does not affect you in any way.

Please be informed that as part of our transition to a new website with a “credit card only” payment policy, all check-based subscription accounts were closed on 9/1/2017.

If you previously paid by check and wish to continue receiving coffee after 9/1/2017, you must place your order online and enter a valid credit number as the payment method. Scroll down to learn more.

1. I paid by check for my auto-delivery account. What do I need to do?

In order to continue receiving your favorite Gevalia coffees, you must place your new order on Gevalia.com using a credit card! Click here for more information on how to place an order on Gevalia.com using a credit card. And as an added bonus, we sent you a Coupon Code for 30% off your first 3 subscription shipments through the mail in June 2017.


Haven’t received your coupon code? Contact us 

Please note: All check-based subscription orders will continue to ship between now and 9/1/2017 unless you call to cancel your order. All check-based subscriptions will automatically stop shipping after 9/1/2017. To continue receiving shipments after 9/1/2017, you must place a new order on Gevalia.com using a credit card. We value your business and would like to make sure you continue to receive your favorite Gevalia coffees. To prevent any interruption in your auto-delivery service, please be sure to place your order online by following the instructions here.

2. How do I pay by check for my July and/or August orders?

We will continue to accept check payments for July and August orders until October 1, 2017. At that point, any delinquent payments will be turn over to a collections agency.  Payments for July and August should be sent to:

Kraft New Services, Inc

P.O. Box 21251

New York, NY 10087 – 1251

If you sent in a check for a September order, we will mail it back to you.

3. What if I already sent in my check for my September order?

If you already sent in a check for a September auto-delivery order, we will mail it back to you.

4. I already created an auto-delivery account using my credit card. What do I need to do?

Nothing! Thank you for being such a great customer.

5. Do I need to have an online account on Gevalia.com in order to place an order?

No. Placing an order on our website automatically creates a new account for you. If you already have a Gevalia.com online account, log in with your username and password. You will be prompted to reset your password. Then, simply follow the instructions here to place your new order.

6. I did not receive my coffee for the month of September.  Where is my order?

If you paid by check for coffee, we unfortunately had to cancel your subscription. Because we changed website providers, we can no longer accept check-based subscriptions. If you already sent in your check for a September subscription, we will mail it back to you.

If you still want to receive your delicious Gevalia coffee, place your new order on Gevalia.com using a credit card! Click here for more information on how to place an order on Gevalia.com using a credit card.

7. I’m trying to place an order online but can’t remember what products are part of my auto-delivery order. Are you able to tell me?  

Yes! Our call center agents can tell you the details of your current order. You can contact our call center any time M-F 8am-8pm ET at 1-800-438-2542. Please note we are currently experiencing longer than usual call times and we recommend you contact us here. Please note that our call center agents are unable to take credit card information over the phone and therefore cannot place your order for you. However, we are glad to walk you through the process of placing a new order, or answer any other questions you may have.

8. What happens if I don’t place an order using my credit card?

On 9/1/2017, all check-paying accounts were automatically closed. We stopped billing your account, and you will no longer receive coffee deliveries. To prevent any interruption in your auto-delivery service, please follow the instructions as listed here.

9. I have additional questions. Is there someone I can contact?

Yes! Click here to Contact Us.  You may also contact our call center any time M-F 8am-8pm ET at 1-800-438-2542.  Please note that our call center agents are unable to take credit card information over the phone, and therefore cannot place your order for you. However, we are glad to walk you through the online process for placing an order or answering any other questions you may have. Please note we are currently experiencing longer than usual call times and we recommend you contact us here.

10. I do not have a credit card, but wish to continue my auto-delivery account after 9/1/2017. Can you accept cash or another form of payment?

We sincerely apologize for any inconvenience but we only accept major credits (Visa, Master Card, Discover, and American Express).We are unable to accept any other form of payment for new orders.

11. I do not have access to the internet to create an online account. Can you please place the order for me?

At this time our call center agents are unable to take credit card information over the phone, and therefore cannot place your order for you. However, we are glad to walk you through the online process for placing an order or answer any other questions you may have.

Ready to place your order?

As an added bonus, we are pleased to offer currenT check-paying customers a coupon for 

30% off your first 3 DELIVERIES

when you place an auto-delivery order using a valid credit card. To receive your coupon code, Contact Us HERE OR please call 1-800-438-2542, M-F 8am-8pm ET. note we are currently experiencing longer than usual call times.