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An Important Update for our check-paying auto delivery customers 

Please note – the information below applies only to customers currently paying for their auto-delivery account by check. If you currently pay by credit card, or are a new customer, this change does not affect you in any way.

Please be informed that as part of our transition to a new website with a “credit card only” payment policy, all check-based subscription accounts will be closed on 9/1/2017. All currently-scheduled coffee deliveries between now and 9/1/2017 will still be delivered.

However, if you currently pay by check and wish to continue receiving coffee after 9/1/2017, you must place your order online and enter a valid credit number as the payment method. Scroll down to learn more.

1. I currently pay by check for my auto-delivery account. What do I need to do?

There are two options you may choose from.

Option 1: Call our call center at 1-800-438-2542 and cancel your current check-based order. Then, place your new order on Gevalia.com using a credit card. Click here for more information on how to place an order on Gevalia.com using a credit card. 
As an added bonus, call in now and receive a coupon code for 30% discount on your first 3 shipments!

Option 2: Wait until 9/1 when your check-based subscription will automatically be closed. Then follow the same steps listed in Option 1 to place your new order. Note that you will receive a letter in the next few weeks with a Coupon Code for 30% off your first 3 subscriptions.

Haven’t received your coupon code? Call us at 1-800-438-2542.

Please note: All check-based subscription orders will continue to ship between now and 9/1/2017 unless you call to cancel your order. All check-based subscriptions will automatically stop shipping after 9/1/2017. To continue receiving shipments after 9/1/2017, you must place a new order on Gevalia.com using a credit card. We value your business and would like to make sure you continue to receive your favorite Gevalia coffees. To prevent any interruption in your auto-delivery service, please be sure to place your order online by following the instructions here.

2. Do I need to already have an online account on Gevalia.com in order to place an order?

No. Placing an order on our website automatically creates a new account for you. If you already have a Gevalia.com online account, log in with you username and password. You will be prompted to reset your password. Then, simply follow the instructions here to place your new order.

3. I’m trying to place an order online but can’t remember what products I currently order as part of my check-based auto-delivery order. Are you able to tell me?

Yes! Our call center agents can tell you the details of your current order. You can contact our call center any time M-F 8am-8pm ET at 1-800-438-2542.  Please note that our call center agents are unable to take credit card information over the phone and therefore cannot place your order for you. However, we are glad to walk you through the process of placing a new order, or answer any other questions you may have.

4. What happens if I don’t place an order using my credit card by 9/1/2017?

On 9/1/2017, all check-paying accounts will automatically be closed. We will stop billing your account, and you will no longer receive coffee deliveries.  To prevent any interruption in your auto-delivery service, please follow the instructions as listed here.

5. I have additional questions. Is there someone I can contact?

Yes! You can contact our call center any time M-F 8am-8pm ET at 1-800-438-2542. However, please note that our call center agents are unable to take credit card information over the phone, and therefore cannot place your order for you. However, we are glad to walk you through the online process for placing and order or answering any other questions you may have.

6. I do not have a credit card, but wish to continue my auto-delivery account after 9/1/2017. Can you accept cash or another form of payment?

No. A credit card must be used for any new order on Gevalia.com, and we are unable to accept any other form of payment for new orders. We will continue to deliver check-based auto-delivery accounts until 9/1/2017, at which time those accounts will be closed.

7. I do not have access to the internet to create an online account. Can you please place the order for me?

No. Our call center agents are unable to take credit card information over the phone and are therefore are unable to place an order on your behalf.

Ready to place your order?

As an added bonus, we are pleased to offer currenT check-paying customers a coupon for 

30% off your first 3 DELIVERIES

when you place an auto-delivery order using a valid credit card. To receive your coupon code, please call 1-800-438-2542, M-F 8am-8pm ET.